These Terms and Conditions govern the use of the currency exchange services provided by Taka Wallet through its website at www.takawallet.com. By using the Services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please refrain from using the Services.
1. Acceptance of Terms
By accessing and using the Services, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.
2. User Eligibility and Verification
2.1. To use the Services, you must be of legal age and have the legal capacity to enter into a binding agreement. By using the Services, you confirm that you meet these eligibility criteria.
2.2. Users are required to create an account, complete the verification process, and provide a government-issued ID along with a selfie for verification purposes.
3. Account Management
Users can manage their accounts using their registered email and password. Each account must be associated with a valid Gmail account and government ID.
4. Exchange Rates and Fees
4.1. Exchange rates displayed on the Website's homepage are for reference purposes and subject to change without notice.
4.2. The Company charges a fee for currency exchange services. The fee will be clearly indicated during the transaction process.
5. Currency Converter
Users can view exchange rates on the Website's homepage using the currency converter tool.
6. Referral Program
Users can participate in a referral program to earn rewards by referring other users to the platform.
7. Exchange Process
7.1. Users can initiate an exchange by selecting a valid amount and currency. Upon checkout, users can choose manual or direct payment.
7.2. For manual payment, users must provide transaction details including a screenshot, transaction number, and account number.
7.3. Once payment is confirmed, users must specify the account number to receive their payment.
7.4. The Company reserves the right to verify and complete the exchange. Users will be notified of the completion status.
8. Cancellation and Refunds
8.1. Exchanges can be canceled automatically if payment is not made within 1 hour.
8.2. There is no refund policy for completed transactions.
9. Security Measures
The Company implements SSL encryption for secure communication and stores user data and passwords using industry-standard hashing algorithms to ensure data privacy and security.
10. Customer Support
Users can contact customer support through chat within their account, direct calls, or via WhatsApp.
11. Account Restrictions
If a user's account is unverified or has a history of canceled exchanges, the Company reserves the right to restrict account functionality.
12. Termination and Communication
12.1. Users can contact the Company for termination through WhatsApp or direct call.
12.2. Users will be informed of important updates and notices through email.
By using the Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree to these terms, please do not use the Services.